Coffee, Chat, and Contacts - Usability Mapping: Make Documents Readable

Usability Mapping: Make Documents Readable

Technical documents, job aids, or procedure manuals - have you ever read one that just didn't make sense?

Every day, people go to work with manuals, procedures and other documents that are difficult to use and understand. Unclear instructions lead to errors which lead to inefficiency, stress, and even accidents.

Therefore, end-user documentation should be designed to make it easier to find information; understand it; and use it correctly.

If you write anything to instruct anyone, this discussion is for you!

Our Facilitator: Luann Spaethe, KeyCorp.

CVATD member and CVATD president-elect Luann Spaethe has been designing, developing and facilitating training for over twelve years.  She has developed countless documents using Usability Mapping, and will share some "before" and "after" examples.

What is Coffee, Chat & Contacts?

A morning meeting where talent development professionals gather to share ideas.

We hold discussions about topics trending in the Talent Development (TD) Magazine and other relevant issues.

This is an opportunity to network with other talent development professionals.

Where: Richfield's Gourmet Cafe, 4174 Wheatley Rd, Richfield, Ohio

When: 

7:30 am to 8:00 am - Gather, network, eat

8:00 am to 9:00 am - Discuss topic, network

9:00 am to 9:30 am - Stay as you wish and continue to network

Cost:

Free (all you have to pay for is your breakfast)