NEOASTD/Cleveland ATD Christmas Extravaganza

Join ATD Greater Cleveland and NEOASTD (Northeast Ohio Chapter of ASTD) for a look at Generations Working Together! 

In today’s workplace, the possibility exists that four generations could be interacting with one another.  Each generation could be represented by a co-worker, customer, or even by the presence of a particular generation's mindset in the corporate culture itself. 

Every generation has a unique definition of work ethic, methods for accomplishing tasks, teamwork, and providing good customer service.  Because of these unique perspectives, a sign of respect offered by one generation may be perceived as an affront to another.

While many organizations have provided training on generational differences, this training tends to be general characteristics of each generation that do not necessarily change people’s behavior. This discussion provides examples of how generational characteristics affect people’s behavioral choices regarding work habits, communication style and customer service.

Presented in generational costume with humorous reference to the pop culture and slang of each era, this program provides insight regarding:

• The origins of each generation’s mindsets and values created by shared historical experiences
• The key strategies for communicating most effectively with each generation
• The perceptions and reactions that each generation has when working on a multigenerational team

About Deborah Easton

Deborah Easton, a nationally-known trainer and coach for over thirty years, has presented the topic of Generations in the Workplace to audiences of varying industries and organizations including health care, manufacturing, banking, insurance, social services, technology and numerous philanthropic groups and industry-related organizations across North America. 

Deborah also presents communication skills training on a variety of other topics such as:

• Interpersonal communication
• Dealing with difficult behaviors
• Coaching and managing soft skills competencies
• Presentation skills
• Persuasion and influence
• Coaching accountability
• Customer service communication skills

Deborah has a Master’s Degree in Rhetoric and Communication.  From 1981-1991 she taught at Kent State University in the Graduate School of Management and the School of Communication Studies where she received the 2012 Distinguished Alumni Award for her contributions to the field of communication.

Program Details & Agenda

Location
Mavis Winkles Independence
Crowne Centre
5005 Rockside Rd.
Independence, OH 44131
(216) 525-0770

*Registration is required; space is limited and walk-ins will be charged $35, regardless of membership status.